EXPERIENCE

DLD Marketing & Design Monticello, IN
Owner/Consultant
Home Business offering full-service marketing and creative services including: Research; budgeting; consumer/customer surveys; focus groups; business, marketing and media plans; product development, pricing and placement; creative services; direct mail; and sales training.

ICT Group, Inc. Conway, AR
Operations Manager
Responsible for operation of a Market Research facility, which employed two supervisors, six quality assurance managers; two support staff, and over 150 part-time research representatives. Some of my duties were:
 Supervision of Payroll, Accounts Payable/Accounts Receivable, Budgeting, Recruiting and Financial Reporting for up to 150 employees.
 Interaction with account executives from ICT to provide market research services to international clients. Data created by our research was then used by companies to affect areas such as customer service, product development as well as to develop campaign and media, marketing and/or advertising strategies.

DialAmerica Marketing, Inc., Bloomington and West Lafayette, IN
Responsible for operation of a 64-seat call facility, which employed 10 full-time managers, 10 part-time managers, 3 full-time support staff, and over 200 part-time call center representatives. Some of my additional responsibilities were:
 Supervision of Payroll, Accounts Payable/Accounts Receivable, Budgeting, Recruiting and Financial Reporting for up to 300 employees
 Account Management- Worked with account executives from DialAmerica and several Fortune 500 companies to provide top quality sales and customer service campaigns.
 Developed Promotional and Sales Materials as well as training presentations for several Video and Software Companies. Bought and placed all advertising media.

EDUCATION
1994 Indiana University Bloomington, IN Bachelor of Arts: - Major: Graphic Design
1994 Indiana University Bloomington, IN Certificate in Business Foundations - Emphasis: Marketing

SOFTWARE EXPERIENCE
I hold Microsoft Office Specialist Certifications in Word, Excel, PowerPoint, Access and Outlook.

In addition, I am experienced in the following software:

Graphic Software
QuarkXpress
Adobe InDesign
Adobe Photoshop
Adobe Illustrator

Video Production
Pinnacle Studio DV
Adobe Premiere
Adobe AfterEffects
Adobe Audition
Adobe Encore
Final Cut Pro

Web Design
Microsoft FrontPage
Macromedia Dreamweaver
Macromedia Flash
Macromedia Fireworks
Macromedia Contribute
Adobe GoLive